GLOWWORM POLICIES

ALL VISITS:

1. Bring your current immunization records and all pertinent medical information

2. Medical insurance information

3. Photo Identification (ie. Driver’s License, passport, etc.)

4. To ensure we participate with your plan or are in-network, please contact your insurance company.

5. If you have an HMO insurance plan, please make sure you list us (Glowworm Pediatrics - Dr. Vu Nguyen) as your Primary Care Physician (PCP) before your appointment.

6. Please ensure you have an account through the patient portal and have filled out all the necessary information. This will speed up the check in process and visit.

PAYMENT AND INSURANCE:

1. It is your responsibility to have a current insurance card on hand.

2. It is your responsibility to be familiar with your insurance policies.

3. To ensure we participate with your plan or are in-network, please contact your insurance company.

4. If you have an HMO insurance plan, please make sure you list us (Glowworm Pediatrics - Dr. Vu Nguyen) as your Primary Care Physician (PCP) before your appointment.

5. We will submit the claim to your insurance company and you may be responsible for any portion that is not covered.

6. Payment is expected at time of service and we accept cash and all major credit cards.

NO SHOWS AND/OR TARDINESS:

1. We understand things happen. If you have an appointment and will NOT be able to make it, please notify us as soon as possible.

2. No shows without notification may be assessed a $25 charge.

3. If you anticipate being late by more than 15 minutes please notify us. This will allow us to adjust and see patients timely.

AFTER HOURS/ WEEKEND INQUIRIES:

1. After hours and/or weekend medical inquiries through our triage line may have a $30 service fee and this is not processed through your insurance carrier.

MEDICAL RECORDS:

1. Transfer of medical records to any other medical practice, physician or hospital is subject to $20.00 fee.